Privacy Policy

1. Introduction

Reddit Sniper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password
• Subscription Data: Billing information, payment details (processed by Razorpay)
• User Content: Keywords, subreddits, notification preferences
• Support Communications: Messages sent to our support team

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, authentication tokens
• Log Data: Error logs, performance metrics

2.3 Reddit Data

We collect publicly available Reddit posts and comments based on your tracked keywords and subreddits. This data is used solely to provide you with alerts and analytics.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send you alerts and notifications
• Improve and optimize the Service
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send important service updates (not marketing)

4. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your data with:

4.1 Service Providers

• Supabase: Database and authentication
• Razorpay: Payment processing
• Resend: Email delivery
• Upstash: Redis caching
• Vercel: Hosting and deployment
• Fly.io: Worker infrastructure
• Sentry: Error monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

4.3 Business Transfers

If we are acquired or merged, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest (database encryption)
• Secure authentication (JWT tokens)
• Regular security audits
• Access controls and monitoring
• Row-level security (RLS) policies

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account:

• Your personal information is deleted within 30 days
• Anonymized analytics data may be retained
• Billing records are kept for 7 years (legal requirement)

7. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account deletion
• Export: Download your data (JSON format)
• Opt-out: Unsubscribe from notifications
• Object: Object to certain data processing

To exercise these rights, contact us at support@reddit-sniper.online

8. Cookies and Tracking

We use cookies for:

• Essential Cookies: Authentication, session management
• Analytics Cookies: Usage statistics (anonymized)

You can disable cookies in your browser settings, but this may affect functionality.

9. Third-Party Links

Our Service contains links to Reddit and other external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use after changes constitutes acceptance.